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CORONAVIRUS UPDATE FROM RUCOMFY BEANBAGS 21st July 2020
GOOD NEWS!
We are back to work and are managing to maintain our high levels of on time despatch.
DELIVERY
We now have some fantastic delivery options available; our FREE standard delivery which takes approximately 4-7 working days or, if you are in a hurry why not opt for our express delivery which will be with you in 1-2 working days (2-4 days for IE orders). And, for those of you that are also now back at work we have our weekend delivery option available (UK only).
STAYING SAFE
We would like to reassure everyone we are taking Covid-19 seriously and have strict measures in place, here are just a few examples...
HYGIENE - HAND WASHING Increased hand washing and providing hand sanitiser in multiple locations in addition to washrooms.
CLEANING SCHEDULE rucomfy staff all play a part in keeping our offices and work spaces clean and hygienic by following a daily, in depth cleaning schedule.
2 METRES APART WHILE WORKING Using back-to-back or side-to-side working (rather than face-to-face) whenever possible, reducing the number of people each person has contact with by using ‘fixed teams or partnering’ (so each person works with only a few others). Where people cannot be 2m apart, we have done everything practical to manage transmission risk.
SOCIAL DISTANCING Reducing movement within buildings and sites, encouraging use of radios or telephone and cleaning them between use, staff are to stay in their own designated work area and encouraged staff to stay on-site during working hours.
Stay safe,
rucomfy Team
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CORONAVIRUS UPDATE FROM RUCOMFY BEANBAGS 8th May 2020
At present we are experiencing unprecedented levels of orders and customer enquiries.
Our Customer Service Team is working safely from home Monday - Friday so if you have contacted us, please bear with us we will get back to you as soon as possible.
Apologies that we are not able to respond to all the incoming emails and messages in our usual timely manner.
To help direct you as quickly as possible, please see the following guidelines below:
Help With Existing Orders...
1-2 weeks is our current estimate between receipt of order & delivery.
Once your order has been dispatched, you will receive a shipping email from rucomfy with tracking information to track your order with DPD, delivery is usually the next working day, you will also receive a 1 hour time slot on the day of delivery.
I've not received a shipping email but it hasn’t been 2 weeks since I ordered…
I’m afraid we are unable to provide you with an estimated delivery date due to the current situation & we are unable to respond to your enquiry.
I’ve not yet received a shipping email but it has been 2 weeks since I ordered...
Please email with the subject ‘urgent - not received within 2 weeks’ (including your order number) & we will look into this with the warehouse team as a matter of urgency.
Stock Levels...
Our factory is also operating on skeleton staff which means some products are going out of stock sooner than usual & new stock is taking longer to manufacture.
Rest assured we are all working as hard as we can to keep things going so please bear with us!
Stay safe,
rucomfy Team
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CORONAVIRUS UPDATE FROM RUCOMFY BEANBAGS 21st April 2020
Good News!
We are back to work and are managing to maintain our high levels of on time despatch however are working with limited staff so slight delays may occur.
I want to take this opportunity to reassure everyone we are taking Covid-19 very seriously hence why we were an early trend setter in choosing to voluntarily close to help prevent the spread. We have taken the decision to return to work as we are confident we can remain open with reduced staff whilst helping to prevent the spread of Covid-19
We are only asking staff to return to work that are required for the production and despatch of orders to ensure the distancing recommendations are adhered to the production area layouts have been adapted to ensure staff can work within the recommendations.
Our sales staff continue to work remotely from home so please bear with us. Phones are unfortunately unmanned so please continue to email us and we will call you if you require us to do so.
We will be keeping our customers informed via the website and our social media.
Facebook | Twitter | Instagram
Thank you for your valued custom and we hope to be despatching your orders as soon as possible to you.
Stay safe,
The rucomfy Team
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CORONAVIRUS UPDATE FROM RUCOMFY BEANBAGS 24th March 2020
As you know, all of our products are made here in the UK and as proud members of MADE IN BRITAIN, we would love to keep production running to support our country's manufacturing industry, however the safety of our employees and to help stop the spread of COVID-19 is our first and foremost priority.
With this in mind rucomfy Beanbags has taken the decision to temporarily cease the production and despatching of all orders to protect our employees and to help stop the spread of COVID-19
Orders can still be placed and as soon as we are despatching orders again, we will quickly despatch them in the order received.
We will be keeping our customers informed via the website and our social media.
Facebook | Twitter | Instagram
Thank you for your valued custom and we hope to be despatching your orders as soon as possible to you.
Stay safe,
The rucomfy Team
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CORONAVIRUS UPDATE FROM RUCOMFY BEANBAGS 16th March 2020
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Given the unprecedented COVID-19 (Coronavirus) situation, we wanted to take the time to update you on the actions taken to reduce the transmission of COVID-19. The safety of our team and customers remains our number one priority and we are continuing to closely follow the advice of Public Health England and the UK Government.
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Here are some of the steps we are taking to protect everyone in this ever-evolving situation:
- Making sure that our products are available when you want them, delivered in the safest way possible
- We are diligently following guidance and best practices from the NHS and UK Foreign & Commonwealth Office
- Our dedicated customer service team is more than happy to assist you with any queries or concerns that you may have at this unsettling time.
- We have implemented increased frequency of cleaning and sanitizing of surfaces
- The team is being reminded of the importance of good hand hygiene and handwashing techniques
- Reminding the team of Public Health advice if they feel unwell or have been in contact with anyone who feels unwell/travelled from the list of high-risk countries
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Despite the disruption and uncertainty, we will remain open and we are running our operations as normal, striving to still supply our customers with our high quality products.
As the situation develops, the safety of our team and of our customers will remain of the highest importance and we will continue to inform you with the latest updates through our email and social media channels.
We appreciate your support and understanding during these unusual times.
For more information on COVID-19, please visit Coronavirus (COVID-19): UK government response
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This is a time when connection is more important than ever.
Stay safe and look after one another.
Geoff Ainsworth
Managing Director
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